Accounting & Finance
Administrative Specialist
Administrative Support
Business Management
Computer Operator
Database Administrator
Graphic Designer
Office Support
Programmer
Project Management
Security Specialist
Support Specialist
Systems Administrator
Systems Analyst
Systems Developer
Web Designer
Job Role
Support Specialists provide technical assistance, support and advice to customers and users.
The job requires the ability to interpret problems and provide technical support for hardware, software and systems.
Support Specialists:
- answer telephone calls
- analyze problems using automated diagnostic programs
- resolve recurrent difficulties encountered by users
- may specialize in an operational area
They should have strong communication and interpersonal skills. The ability to communicate effectively with customers and end-users is an important factor for support specialists.
What to expect
Technical Certifications for computer support specialists are important for demonstrating knowledge for entry-level positions.
Support specialists who keep up on their skills, education and enhanced elearning should have the best opportunity for career advancement into network administration and Systems development.
They have careers in various industries such as government, wholesale and retail, manufacturing, data processing, finance, insurance and other information industries.
Recommended Education
- Practical experience; ability to demonstrate fundamental computer skills
- Technical elearning certifications
- Computer related Associate's Degree or some college
- Bachelor's Degree
Ref: U.S. Bureau of Labor Statistics Occupational Outlook Handbook 2004 -05 Edition
Employment Opportunities
- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
