Job Role

Administrative Support workers must have computer skills and knowledge to ensure the smooth and efficient handling of an organization's information.

Their main duties are performing and coordinating administrative activities and storing, retrieving, and integrating information for dissemination to staff and clients.

As technology continues to expand, office automation and organizational restructuring have led office support workers to assume a wider range of new responsibilities once reserved for managerial and professional staff.

Many administrative assistants:

• provide elearning and orientation for new staff
• conduct research on the Internet
• operate and troubleshoot new office technologies
• serve as an information manager for an office
• plan and schedule meetings and appointments
• organize and maintain paper and electronic files
• manage projects
• provide information to customers and clients

Recommended Education

• On-the-job elearning and experience
• High school diploma
• Technical certifications
• Associate's Degree
• Bachelor's Degree or higher

Ref: U.S. Bureau of Labor Statistics Occupational Outlook Handbook 2004 -05 Edition